RETURNS INFORMATION
RETURNS POLICY
'Changed Mind' returns are accepted up to 14 Days after receipt. No reason for making a return is needed, unless you wish to provide us with feedback which will help us improve our product designs or service, which would be welcomed.
Please email us in the first instance to alert us that you wish to return your item(s) for the correct returns address and any advice/instructions specific to your order.
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However, if your item has arrived broken or you appear to have received the wrong item, please get in touch with us as soon as possible, as we have procedures outside of our standard returns policy in place to help protect your purchase. Emailing us with photos if possible will help us deal with your query much more quickly: hello@twoskies.scot
Goods must be returned in the same condition in which they were sent out and re-packaged carefully in order to arrive back to us in good condition. Buyers are normally responsible for return postage costs, unless otherwise agreed.
PLEASE NOTE: Overseas/Worldwide customers are advised that, per our standard Returns Policy, a customs declaration MUST be included on the return pack and the item marked as "Returned Goods".
PRIVACY POLICY
Two Skies Privacy Policy
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This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through www.twoskies.scot or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Stripe and PayPal (our payment providers) or any third party services you access through your browser.
To fulfil your order, you must provide me with certain information (which you authorised to provide me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a gift message, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services. I use your information as necessary to comply with my obligations under the Internet Selling Policy.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers: I may engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We do not hold any customer information outside of www.twoskies.scot, who you may choose to have a registered account with.
We will use the email address you provided to contact you if necessary regarding your order. If you have signed up to our newsletter we will generally hold your email address and name only for an indefinite period - you can contact us at any time to be removed from this mailing list.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Adam McIntosh, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@twoskies.scot. Alternately, you may mail me at:
Two Skies Limited, Craigencalt Farm, Kinghorn, Scotland KY3 9YG
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